SHIPPING, RETURN & RIGHT OF CANCELLATION

SHIPPING CONDITIONS

Delivery is made within Germany and to the following countries:
Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

No shipping to the following foreign islands: Faroe Islands, Guernsey Island, Jersey Island, Isle of Man, Svalbard, Jan Mayen Island

Shipping costs (incl. statutory value added tax)
Deliveries within France
The shipping costs within France are 6,99€.
From an order value of 120€ shipping is free of charge.

Deliveries abroad
The shipping costs abroad are a flat rate of 14,25€ for the following countries:
Belgium, Denmark, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

From an order value of 160€ we deliver abroad free of shipping costs.

Delivery time and dispatch time

We usually dispatch all orders by "LA POSTE" within 1-2 working days after receipt of payment. In times of high order volume, approximately 2-4 working days after receipt of payment. You will receive a tracking number as soon as the goods have been registered by "LA POSTE". There is no delivery on Sundays and public holidays.

If items with different delivery times are ordered, we will dispatch the goods in a joint consignment. Deviating agreements can be made by email. In this case, the delivery time is determined by the item with the longest delivery time that was ordered.

RIGHT OF CANCELLATION & RETURN POLICY

1 In accordance with article L221-18-21 of the French Consumer Code, all Purchasers have a right of withdrawal of fourteen (14) days from receipt of the Product, enabling them to return the Product without having to give any reason or pay any penalty.
If the last day of the lead-time is a Saturday, a Sunday, or a Holiday, the lead-time is reported to the following business day.
When we have received the article correctly, we will refund the purchase price. This is exclusive of shipping costs.
Any customs duty on international orders is responsibility of the recipient. Items returned without consultation will not be accepted and you will not receive a refund.
If an item is returned in a bad condition or damaged you will not get the refund.

2 It should be noted that all Products may be returned, with the exception of products listed in article L221-28 of the French Consumer Code, i.e. in particular personalized or made-to-measure Products.

3 As part of the withdrawal process, the Buyer must send an e-mail requesting withdrawal to the following address: info@yvaeric.com.

4 The Buyer must then return the Product(s) for which he/she wishes to withdraw, solely to the address indicated, within fourteen (14) days of communicating his/her decision to withdraw. The Purchaser must return the Product to YVAERIC at 11 Rue Jean Fayet, 34340 Marseillan, France.  YVAERIC cannot be held responsible for the loss of the Product if the Buyer has not returned the Product to the address indicated by the Seller.

5 It should be noted that the cost of returning Products is borne by the Buyer, unless otherwise indicated by customer service. In addition, the cost of returning Products that cannot be returned by post (products weighing more than 30 kg) will be indicated after consideration by the customer service department. If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs (based on the standard rate) will be reimbursed. However, delivery costs will not be reimbursed if one of the Products purchased from the Seller is kept by the Buyer.

6 YVAERIC will reimburse the Buyer, using the same means of payment as that used to place the order, the sums paid for the purchase of the Products, at the latest within fourteen (14) days following the exercise of the right of withdrawal.

7 The right of cancellation does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.